Palace: Automated and Bulk Communications - eLearning

Managing recurring and high-volume communications manually can be time-consuming and inconsistent. In this course, you'll learn how to identify communication processes that can be automated, configure automated workflows using the Automation Hub, and send personalised bulk communications using Mail Merge. These tools help reduce manual effort while ensuring timely, accurate, and consistent communication across your portfolio.

After completing this course, you will be able to:

• Identify communication processes that can be automated.
• Configure automated communications using triggers, actions, and schedules.
• Send personalised bulk communications to multiple recipients using Mail Merge.