Palace: Finalising a Vacated Tenancy - eLearning

This course provides an overview of the final stage of the vacating process in Palace, covering the key financial and administrative tasks required to close a tenancy. You’ll learn how to review a tenant’s financial position, process refunds, manage final tenancy charges, allocate overpaid funds, and handle bond refunds or claims. The course also explains how to apply the correct tenancy status, including Inactive, Debtor, and Archived, and outlines the requirements for archiving a tenancy profile. It is suitable for all Palace users responsible for completing end-of-tenancy financial and administrative tasks.

After completing this course, you will be able to:

• Identify and resolve outstanding invoices before a tenancy can be finalised.
• Process tenant refunds based on where funds are held within Palace.
• Submit and track bond refund or claim requests where applicable.
• Select the appropriate tenancy status and archive the tenancy once all required actions are complete.