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Palace: Managing Inbound Communications - eLearning

Learn how to use the Palace Inbox to handle incoming email and SMS communications, review messages that need attention, and respond appropriately when action is required.

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About this course

You will learn how to review incoming messages, identify those that need attention, and link them to the correct owner, tenant, property, or supplier record. You’ll also learn how to reply to SMS messages, review and update scheduled emails, and set up or turn off email auto-replies when you’re unavailable.

After completing this course, you will be able to:

  • Activate Inbound Mail as a one-time setup to use the Inbox.
  • Review and prioritise incoming email and SMS messages.
  • Link communications to the correct Palace records and take the required action.
  • Review, reschedule, or cancel scheduled emails before they are sent.
  • Set up, activate, and deactivate email auto-replies.

Curriculum0 hr 15 min

  • Palace: Property Maintenance - eLearning 0 hr 15 min
  • Survey

About this course

You will learn how to review incoming messages, identify those that need attention, and link them to the correct owner, tenant, property, or supplier record. You’ll also learn how to reply to SMS messages, review and update scheduled emails, and set up or turn off email auto-replies when you’re unavailable.

After completing this course, you will be able to:

  • Activate Inbound Mail as a one-time setup to use the Inbox.
  • Review and prioritise incoming email and SMS messages.
  • Link communications to the correct Palace records and take the required action.
  • Review, reschedule, or cancel scheduled emails before they are sent.
  • Set up, activate, and deactivate email auto-replies.

Curriculum0 hr 15 min

  • Palace: Property Maintenance - eLearning 0 hr 15 min
  • Survey