Palace: Track and Review Communications - eLearning

When you need to follow up on an email or SMS, quickly find out what happened and use the right information to decide your next step. This course shows you how to review communication history, verify delivery and activity, and investigate further when needed—helping you avoid duplicate follow-ups and respond to enquiries with confidence.

After completing this course, you will be able to:

• Find communication history for a tenant, owner, property, or supplier.
• Confirm whether a communication was sent and what happened to it.
• Investigate communication activity when more detail is needed.
• Use what you find to take the appropriate next action.