Palace: Vacating a Tenancy - eLearning

This course covers the first stage of the vacating process in Palace, including recording a tenant’s vacate date and understanding its impact on tenancy records and financial calculations. You’ll learn how to update property availability, manage scheduled inspections, hold owner payments when required, review the tenant’s financial position, and identify any overpaid rent or refundable funds before the tenancy is finalised and archived. It is suitable for all Palace users responsible for managing end-of-lease tenancy processes.

After completing this course, you will be able to:

• Record a tenant's vacate date and understand its impact on tenancy records
• Update property availability, manage scheduled inspections, and determine whether owner payments should be placed on hold.
• Review a tenant's financial position using the Tenancy Details Report
• Understand how the Split Overpaid Rent into Bond Ledger setting affects overpaid rent management.
• Identify where overpaid rent is held and prepare the tenancy for the next stage of the vacating and archiving process.